IMPORTANT UPDATES ABOUT TUDOR REALTY’S RESPONSE TO THE CORONAVIRUS SITUATION
Last Updated: 5/01/2020
IMPORTANT NOTICES FROM TRS:
- 3/18/20 Notice: TRS – Update To Residents- 031820
- 3/20/20 Notice: TRS – Transfer Department Update- 032020
- 3/30/20 Notices: TRS_Memo_03_30_20 TRS_ClickPay_Info
- 4/01/20 Notice: TRS_30th_Anniversary_040120
- 05/01/20 Notice: FAQ About Monthly Statements | TRS_FAQ_050120
Tudor Realty Services Corp. is continuing to operate during the Coronavirus (Covid-19) outbreak, and we will do all we can to manage our portfolio of client buildings and service our residents, as well as continuing to process all applications and facilitate closings.
In order to do so and be careful about the health and safety of our employees and residents, as well as being supportive of the strong encouragement of social distancing, some procedures must change.
The following is what these changes are as of now. Please check our website, www.TudorRealty.com for the latest instructions and updates and be on the lookout for any further communications.
TUDOR REALTY IS OPEN FOR BUSINESS AND ALL EMPLOYEES ARE WORKING REMOTELY
Tudor Realty is open for business. We have asked all employees to work remotely. All staff continue to have access to their emails. Boards and building staff may also communicate with property managers by cell phone. Calls to the office phones will be monitored, but there may be delays in responding. If you need to reach someone, and are not sure how, please email email@example.com with your request and contact information. Do not send application packages or payments to our office. Instead, there is a new procedure in place for application package submission so that we can process these remotely in a timely fashion. Please see paragraph below for additional details.
SUBMISSION OF SALES, SUBLET, FINANCING, ETC. APPLICATIONS
All submissions must be done electronically. When your application is ready to be submitted, please scan the original and a copy containing redacted account and redacted social security numbers. Email the transfer agent in our office who handles applications for your building (or if you are not sure who that is, email Sublets&Resales@tudorrealty.com) to request further instructions. All payments which are required at the time of application must be paid electronically. See “Payment of Other Fees” section below for instructions.
PAYMENT OF MAINTENANCE, COMMON CHARGES AND RENT
UPDATE ABOUT MONTHLY STATEMENTS (as of 05/01/20): Please see link above to read our Memo Dated 3/30/20 and our FAQ dated 5/1/20 Regarding Monthly Statements and updated procedures.
If your unit or space is participating in ClickPay, and you have not already registered with ClickPay, please do so now. ClickPay is continuing to process electronic payments.
If you must pay by check, send it to the lockbox post office box address which is on your bill. There may be delays in processing checks which are sent to our office at 250 Park Avenue South, NY, NY.
Bills are uploaded to the ClickPay portal. Whether or not you have signed up for email bills, you may always review your bill online. During this period there may be delays in getting your bills by regular mail.
If you do not get your bill, and cannot review it on line, please email firstname.lastname@example.org and one will be emailed to you.
PAYMENT OF OTHER FEES
We cannot accept payment of other fees, such as application fees, move in fees, etc. by check. Payment must be made electronically.
To do so, go to www.TudorRealty.com, click the Make a Payment button on top, click PayTrs on the right side of the page, and follow instructions. There is no charge for electronic payments, unless made by credit card.
INVOICES FOR PAYMENT BY BUILDINGS
Vendors who have invoices seeking payment should email them to email@example.com or fax them to 212-954-5506.
We will continue to process payments, but there may be delays.
APPLICATIONS FOR ALTERATION APPROVAL
Alteration agreements and related submissions should be emailed to your property manager.
If the file is too large to email, please email your property manager to request a link to our secure dropbox portal from the manager, and one will be sent.
All payments which are required at the time of application must be paid electronically. See above for instructions.
In the case of large plans which do not easily scan, the property manager will give you instructions on how to send those directly to the reviewing architect or engineer. Do not send them to the main office unless and until instructed to do so.
Please note that that there may be delays and that decisions may be made to suspend alterations.
Please check with your property manager for updates and information.
Please continue to monitor and refer to appropriate government authorities for updated information, including:
- Center for Disease Control & Prevention: www.cdc.gov
- NYC Department of Health: www.nyc.gov
- New York State: www.ny.gov
Thank you for your understanding as we all do our best to get through this together. Please continue to check our website for further updates.