IMPORTANT UPDATES FROM TUDOR REALTY SERVICES CORP.
Last Updated: 7/10/2020
Tudor Realty Services Corp. is open for business and is continuing to operate during the Coronavirus (Covid-19) pandemic. We will continue to do all we can to manage our portfolio of client buildings and service our residents, as well as continuing to process all applications and facilitate closings.
Our top priority remains the safety and health of all of our employees, building staff, and residents that we service throughout New York City. In order to do so and be careful about the health and safety of our employees and residents, as well as following guidance issued by Federal, State and Local authorities, some of our procedures and policies must change.
The following is what these changes are as of now and are subject to change at any time. Please be sure to continue to check our website, www.TudorRealty.com for the latest instructions and updates and be on the lookout for any further communications.
TUDOR REALTY IS OPEN FOR BUSINESS
Tudor Realty is open for business. As we navigate the “new normal”, all TRS employees will continue to work remotely for now, except for a selection of employees that are rotating through and returning to the office on a limited and scheduled basis. All TRS staff continues to have access to their emails and voice-mails. Board Members and building staff may also communicate with property managers by cell phone.
Our main telephone number, 212-557-3600, is attended during normal business hours by our receptionist and telephone calls to our main number are directed to our emergency service after business hours. If you need to reach someone, and are not sure how, please email firstname.lastname@example.org with your request and contact information or contact us at 212-557-3600.
Please do not send application packages or payments to our office. Instead, there is a new procedure in place for application package submission so that we can process these remotely in a timely fashion. Please see paragraph below for additional details.
SUBMISSION OF SALES, SUBLET, FINANCING, ETC. APPLICATIONS
All submissions must be done electronically. When your application is ready to be submitted, please scan the original and a copy containing redacted account and redacted social security numbers. Email the transfer agent in our office who handles applications for your building (or if you are not sure who that is, email Sublets&Resales@tudorrealty.com) to request further instructions.
All payments which are required at the time of application must be paid electronically. See “Payment of Other Fees” section below for instructions.
PAYMENT OF MAINTENANCE, COMMON CHARGES AND RENT
Due to limitations during the Covid-19 crisis, until further notice, we are not sending paper copies of monthly maintenance or common charge statements by regular mail.
Please read our FAQ regarding monthly statements and our updated procedures for making payments and for reviewing account information by clicking here: TRS_FAQ_050120
If your unit or space is participating in ClickPay, and you have not already registered with ClickPay, please do so now by following the instructions by clicking here: TRS_ClickPay_Info ClickPay is continuing to process electronic payments.
If you must pay by mail, please send your payment to the lockbox post office box address which is on your bill and be sure to include your statement in the return envelope or note your account number on the check.
For convenience, the PO Box Address is:
Tudor Realty Services Corp.
P.O. Box 384
Emerson, NJ 07630.
Please note that there may be delays in processing checks which are sent to our office at 250 Park Avenue South, NY, NY.
Bills are uploaded to the ClickPay portal. Whether or not you have signed up for email bills and/or electronic payments, you may always review your bill online.
If you do not get your bill, and cannot review it online, please email email@example.com and one will be emailed to you.
PAYMENT OF OTHER FEES
We cannot accept payment of other fees, such as application fees, move in fees, etc. by check. Payment must be made electronically.
To do so, go to www.TudorRealty.com, click the Make a Payment button on top, click PayTrs on the right side of the page, and follow instructions. There is no charge for electronic payments, unless made by credit card.
INVOICES FOR PAYMENT BY BUILDINGS
Vendors who have invoices seeking payment should email them to firstname.lastname@example.org or fax them to 212-954-5506.
APPLICATIONS FOR ALTERATION APPROVAL
Alteration agreements and related submissions should be emailed to your property manager. If the file is too large to email, please email your property manager to request a link to our secure dropbox portal from the manager, and one will be sent. All payments which are required at the time of application must be paid electronically. See above for instructions. In the case of large plans which do not easily scan, the property manager will give you instructions on how to send those directly to the reviewing architect or engineer. Do not send them to the main office unless and until instructed to do so. Please note that that there may be delays and that decisions may be made to suspend alterations. Please check with your property manager for updates and information.
Please continue to monitor and refer to appropriate government authorities for updated information, including:
- Center for Disease Control & Prevention: www.cdc.gov
- NYC Department of Health: www.nyc.gov
- New York State: www.ny.gov
Thank you for your understanding as we all do our best to get through this together. Please continue to check our website for further updates.